At Fronfelen Cattery we are committed to keeping your data safe, handling it appropriately and respecting your privacy. This policy explains when and why we collect information about you and how we may use that information. It also outlines the conditions under which we may disclose it to others.
We may change and update this Policy from time to time. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this policy should be directed to us at email@fronfelencattery.co.uk or to our address Fronfelen Cattery, Llangeitho, Tregaron SY25 6QJ.
What information do we collect from you and when do we collect it?
We may collect personal information when you use our website and at every point of your interaction with us in conducting our business. This will happen when you complete the booking form or any other forms on our site. Information collected may include your name, cat(s) name(s), email address, home address, phone number, required dates, vets details and any information relating to your booking. We may also collect information regarding which pages are accessed and when.
How we will use the information about you
We will use personal information about you for a number of purposes, including:
· to contact you regarding queries raised in the booking form;
· to help us administer accounts and services we offer;
· to help detect fraud;
· to write to you (including by email) or to telephone you (including SMS) with information about our services;
· to carry out our obligations arising from any contracts entered into by you and us;
· to send you communications which you have requested and that may be of interest to you.
Marketing communications
You have a right at any time to stop us from contacting you for news and marketing purposes. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your preferences for news and marketing communications at any time by contacting us at email@fronfelencattery.co.uk or write to us at Fronfelen Cattery, Llangeitho, Tregaron SY25 6QJ.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please contact us at email@fronfelencattery.co.uk or write to us at Fronfelen Cattery, Llangeitho, Tregaron SY25 6QJ.
It is important to us that the personal information that we hold is accurate. You may ask us to correct or remove information you think is inaccurate.
We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary to comply with statutory regulations and for as long as is set out in any relevant contract you hold with us.
We will not sell or rent your information to third parties or share your information with third parties for marketing purposes.
Information will only be shared where there is an appropriate legal reason to do so or should your pet require medical attention by a vet. Only relevant information to that situation will be shared.
Cookies
Cookies are text files placed on your computer and stored on your hard drive. Cookies allow a website to recognise you when you visit. They collect standard internet log information and visitor behaviour information; they do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences. The following website tells you how to remove cookies from your browser www.aboutcookies.org. If you remove cookies, some of our website features may not function as a result.
By using our website, you agree that we can place these types of cookies on your device.
Other websites
Our website contains links to other websites. This policy applies only to this website, so when you link to other websites, you should read their own privacy policies.
Security
Our website is protected with an SSL certificate, which provides end to end encryption to keep your data secure.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in October 2018.